What it is

The monthly feature request digest workflow aggregates customer requests from across your tools—support tickets, Slack discussions, sales calls, and product conversations—and delivers a prioritized report showing which features customers want most. It calculates request frequency, identifies which customer segments are asking, and estimates revenue impact so you know what to build next based on actual demand, not gut feeling.

What it solves

Product managers drown in feature requests scattered across Intercom, Slack, Linear, and sales calls. By the time they manually track down what customers are asking for, consolidate the duplicates, and figure out which segments care most, weeks have passed and the loudest voice won already—not necessarily the most important one. Meanwhile, requests from high-value customers get lost in the noise because nobody connected the dots.

This workflow stops the guessing. It catches every request automatically, identifies patterns across all your channels, and prioritizes based on frequency and customer value—so you build what actually moves the needle instead of what someone mentioned in Slack yesterday.

How it works

Super searches across all your tools for feature requests and feedback—pulling from support tickets, Slack discussions, sales calls, and team conversations. It searches your project management tool for existing feature issues and related product discussions to see what’s already being tracked.

For each feature request theme it identifies, it calculates how often it’s been requested and assesses potential customer impact. Then it searches your CRM to find revenue data and customer segment information for the people making these requests—so you know if it’s three enterprise customers worth $500K or fifty free trial users. Finally, it generates a prioritized monthly digest ranking features by frequency and impact, showing which customer segments want each feature, revenue opportunities, existing workarounds, and strategic recommendations.

How to use it

Set it up to run monthly and deliver the digest at the start of each month. Review the prioritized list with your team, discuss which features align with your strategy, and make informed decisions about your roadmap. Share it with leadership to show what customers are asking for and why you’re prioritizing certain features.

Adjust the frequency based on your volume—monthly for most teams, bi-weekly for high-volume products. Stop making roadmap decisions based on whoever yelled loudest in Slack—build what your customers actually need, backed by data on who’s asking and why it matters.